SHIPPING POLICY
A Shipping Policy comes with a number of benefits for both you and your customers. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
Store Pickup
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Availability: Store pickup is available only during regular store hours.
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Eligibility: Orders must be placed and paid for in advance through our website, over the phone, or in-store.
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Pickup Window: Customers may pick up orders any time during store hours on the selected pickup date.
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Verification: For security purposes, customers must present a valid ID and order confirmation at the time of pickup.
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Unclaimed Orders: Orders not picked up within 7 days of the scheduled pickup date may be canceled, and perishable items will not be eligible for a refund.
Delivery
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Service Hours: Delivery orders are fulfilled only during regular store hours.
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Blackout Dates: Delivery service is not available on Black Friday or on federal/government holidays.
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Coverage Area: Deliveries are available within our designated delivery radius (as stated on our website or at checkout).
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Scheduling: Customers may select a preferred delivery date and time during checkout. We strive to meet all scheduled delivery windows, though delays may occur due to weather or unforeseen circumstances.
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Recipient Presence: The recipient or an authorized representative must be present at the time of delivery to accept the order.
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Failed Delivery Attempts: If no one is available to receive the order, the delivery may be rescheduled for an additional fee or canceled without refund for perishable items.
Shipping Policy
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1. Shipping Services
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We do not process or fulfill shipping orders directly through our store.
All shipping orders for our fudge, truffles, and chocolate products are handled exclusively through our partner site: -
Please visit their website to place an order for nationwide shipping, track existing shipments, or access shipping-related support.
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2. Local Orders
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If you are local to our area, please refer to our Store Pickup and Delivery Policy for information on how to order and receive products during store hours.
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3. Questions
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For questions regarding store pickup or local delivery, please contact Indy Fudge directly.
For questions related to shipping or online orders, please contact Fudgie Wudgie Customer Service through the contact information listed on their website.